Loadhand: quotes and paperwork for small freight brokerages

Your quotes out in minutes. Your paperwork done.

Loadhand plugs into the inbox, TMS and QuickBooks your brokerage already runs. Quote requests get priced and drafted, rate cons and BOLs become invoices, and a person approves anything that matters.

Book a diagnostic

Built for brokerages of 5 to 50 people, on any TMS, with QuickBooks and Gmail or Outlook. The first call tells you exactly what it would do for your shop.

Loadhand desk · Flatwater Freight Brokers · Tue 9:41 AM Live
Inbox24
Quotes6
Documents11
Carriers318
Approvals3
Acme Foods Quote request9:41 AM RFQ: Dallas, TX to Memphis, TN, 53' van, Thu pickupDraft ready
Redline Trucking Rate con9:38 AM Signed rate confirmation, load 4471Posted to QuickBooks
Blue Ridge Carriers POD9:22 AM POD attached, load 4468, delivered 7:30 AMMatched to load
Midwest Produce Quote request8:57 AM Need a quote: Chicago to Columbus, reefer, FridayDraft ready
DAT One Other8:40 AM Your weekly lane report is readyArchived
Great Lakes Freight Rate con8:12 AM Rate con, load 4469, $2,300 all-inPosted to QuickBooks
Quote draft · Acme Foods
Reply drafted from your rate history
LaneDallas, TX → Memphis, TN Equipment53' dry van PickupThu 6:00–10:00 AM Weight42,000 lb Miles452
14 similar lanes, 90 days · DAT avg $2,080
$
0 min to under 5
Quote turnaround, from request to reply
0 min to under 1
Paperwork per load: rate con, BOL, POD to invoice
0
Rates sent without a person approving them
Turnaround and paperwork figures are industry benchmarks for small brokerages. Your diagnostic measures yours.
Works with the tools you already run GmailOutlookQuickBooksAscendTMSTaiTurvoMcLeodDATTruckstopFMCSA
Inbox and quotes

Every email sorted. Every quote request drafted.

Loadhand reads the shared inbox as it arrives. Quote requests get lane, equipment, dates and weight pulled out and a reply priced from your own history. You read it, change the number if you want, and send.

  • Works inside Gmail or Outlook. Nothing new for your team to open.
  • Rates come from your lanes and your margins, with DAT as a sanity check.
  • Turn any rule off. The system drafts; it never sends on its own.
Inbox routingFlatwater Freight Brokers · 5 rules
Quote request
Extract the load, price from history, draft a reply for approval
Rate confirmation
Read the PDF, match the load, draft the QuickBooks invoice
Proof of delivery
Match to the load, mark delivered, release the invoice
Missing paperwork
Chase the carrier by email after 24 hours, copy dispatch
Load board alerts and newsletters
Archive without notifying anyone
Rules active4 of 5
Paperwork

Rate cons, BOLs and PODs become invoices without anyone keying them.

Documents get read the moment they land, matched to the load in your TMS, and posted to QuickBooks as the invoice. Missing paperwork gets chased so billing is not waiting on a driver.

  • Handles scans, phone photos and forwarded PDFs.
  • Anything it cannot read with confidence goes to a person, flagged.
  • Invoices post as drafts until you approve, or automatically once you trust it.
Document runLoad 4471 · Redline Trucking · rate confirmation
Rate confirmation Received
RATE CONFIRMATION
Load: 4471
Dallas, TX → Memphis, TN
53' dry van · 42,000 lb
Rate: $1,800.00 all-in
Carrier: Redline Trucking
MC 123456
Extracted Waiting
laneDAL, TX → MEM, TN equip53DV weight42000 rate1800.00 mc123456 ✓ active
QuickBooks Waiting
Invoice 1047 · Acme Foods$0.00
Drafted when the run completes
Real runs take about four seconds per document.
After-hours carrier calls In testing

A carrier calls about a posted load at 9:40 PM. Someone answers.

An assistant that takes carrier calls when the office is closed. It verifies the MC, negotiates inside the ceiling you set, sends the rate con to the email on file, and leaves you a summary for the morning. It always says it is an assistant.

  • Never goes above your rate ceiling. Never changes contact or payment details.
  • New authorities, missing insurance, hazmat, disputes: handed to a human.
  • Check calls during the day, so dispatch stops asking "where's the truck."
Call · Load 4471Mon 9:40 PM · 2 min 12 sec
Sam, Flatwater after-hours assistantFlatwater Freight Brokers, this is Sam, the automated after-hours assistant. Calling about a posted load?
DriverYeah, your Dallas to Memphis on DAT. Dry van. What's it paying?
SamLoad 4471, picks up tomorrow 6 to 10 AM. Before I get to rate, can I get your MC number?
DriverMC 123456.
MC activeInsurance on fileNot on do-not-use list
SamThanks, Redline Trucking. It's posted at $1,650 all-in, 42,000 pounds of packaged goods, no hazmat.
DriverThat's light. I need $1,900.
SamBest I can do is $1,775 all-in.
Ceiling set by broker: $1,800
DriverMake it $1,800 and it's done.
Sam$1,800 works. Rate con is going to the email on file for Redline now. Dispatch confirms first thing in the morning.
Morning summary 7:02 AM
Load 4471 tentatively booked, Redline Trucking (MC verified), $1,800 all-in, limit was $1,800. Rate con sent 9:46 PM, awaiting signature. Driver Mike, (214) 555-0199. Recording and transcript attached.
Your numbers

What a month of desk work costs you now.

Move the slider to your volume. The estimate uses the benchmarks above and your own hourly cost. The diagnostic replaces the estimate with your real numbers.

300
$
155
hours a month on quotes and paperwork
$3,410
what that desk time costs, per month
124
hours back with Loadhand handling 80% of it
Assumes 12 minutes of paperwork per load, 1.5 quote requests per load at 15 minutes each, and 4 minutes per load chasing documents. Quote win-rate gains from faster replies are not counted here.
What to expect

What the first 30 days look like.

Two modeled examples at typical volumes, built from the benchmarks above. Every engagement starts with a baseline week, so the before-and-after you see is yours, not ours.

Example: dry van brokerage, 14 peopleAbout 420 loads a month
51 min
6 min
quote turnaround, median
84 hrs
9 hrs
paperwork hours per month
6.1 days
1.4 days
POD received to invoice sent
0
0
rates sent without approval
Example: reefer and van brokerage, 8 peopleAbout 260 loads a month
38 min
4 min
quote turnaround, median
52 hrs
6 hrs
paperwork hours per month
17%
2%
invoices delayed by missing PODs
0
0
rates sent without approval
First 30 days

From first call to live in about a month.

1
Week 1

Diagnostic

A 20-minute call, then a week watching how quotes and documents move through your shop. You get a written plan with three automations ranked by dollar value.
2
Weeks 2 to 3

Build

We connect Gmail or Outlook, QuickBooks and your TMS, load your rate history, and set the rules. Nothing sends yet.
3
Week 4

Shadow mode

Loadhand drafts everything, your team approves everything, and we compare its work to yours for a week.
4
Day 30

Live

Your team trained in an afternoon. Quotes go out in minutes, paperwork files itself, and you have our number.
Pricing

Three steps. Prices on the table.

No seats, no per-load fees, no annual contract. You pay for the diagnostic, then the build, then a flat monthly amount to keep it running.

Step 1

Diagnostic

$500 to $1,000
One week
  • We map how quotes and documents actually move through your shop
  • Three automations ranked by dollar value, each with a fixed price
  • If we are not a fit, we say so and you keep the map
Book a diagnostic
Step 3

Keep it running

$500 to $1,500per month
Monthly, cancel any time
  • Monitoring, and fixes when a tool on your side changes
  • The next automation each quarter
  • A person on the phone, not a ticket queue
Talk to us
Guardrails

Built for an industry where a wrong email costs a load.

A person approves every rate

The system drafts quotes and invoices. It does not send a rate or post an invoice until someone on your team says so.

Nothing changes contact or payment details

Rate cons go only to the email on file with the carrier's authority. Requests to change an email or a bank account are handed to a person.

Your data stays in the United States

Hosted on US servers. Access is limited to what the job needs, and every access is logged.

Anything unusual goes to a human

Hazmat, disputes, a carrier with no record, a document it cannot read with confidence: flagged, not guessed.

Questions

What brokers ask first.

Two engineers run Loadhand. We work with a handful of brokerages at a time, so every one of them has our number.

FR
Fahad RashidChicago. Leads engineering and every client conversation.
RR
Rizwan RasheedBuilds Loadhand and runs the desk.
Does it send rates without me seeing them?

No. Every quote is a draft until a person approves it. You can change the number, the wording, or throw it away. Invoices post as drafts too, until you decide to trust them.

What TMS do you work with?

Any of them. The inbox, quoting and paperwork pieces run on your email and QuickBooks, so they work whether you are on AscendTMS, spreadsheets, Tai, Turvo or McLeod. If your TMS already automates part of the job, Loadhand sits alongside it and covers what it does not. If it does not, we connect to it as part of the build.

We are a small shop. Is it worth it for us?

Usually, with the right scope. Under 200 loads a month we start with the two pieces that pay back fastest, quote replies and rate con to invoice, and price the build to your volume rather than a flat package. The diagnostic gives you the number before you spend anything on a build.

Where does our data go?

US servers, least-privilege access, logged. Our engineering team is in Chicago and Pakistan and the client agreement says so. Nothing lives on a laptop.

How long until it is live?

One week for the diagnostic, two to three weeks for the build, a week in shadow mode. Most shops are live inside a month of the first call.

Can you build something specific to how we work?

Yes. That is the point of the diagnostic. The three automations we propose come from watching your shop, not from a template: your lanes, your customers, your rules, your reports. Custom integrations and custom rules are part of the build, and the next automation each quarter is part of the monthly plan.

Do we have to change how we work?

No. Loadhand works inside the Gmail or Outlook, QuickBooks and TMS you already use. There is no new screen for your team to learn, and your people keep the final say on every rate.

What happens if we stop?

You cancel the monthly plan and keep everything that was built. Your data was always in your Gmail, QuickBooks and TMS, so there is nothing to export.

Book a diagnostic

Tell us about your shop.

We reply within one business day. The first call is 20 minutes and it is fine if the answer is "not yet."

No spam, no newsletter. One reply from a person.
Got it. We will read this and reply within one business day. If it is urgent, call (331) 200-4366.